The Fives Oceanfront Riviera Maya - All Inclusive Optional

Everything was amazing! So sad to have left, but I am already looking to rebook my next vacation back here. Staff was amazing, cleanliness was 10/10, bar 100/10.

We usually avoid AI hotels due to the usual loud music and organized pool/beach activities. This hotel's website uses words like peaceful and relaxation away from the hustle and bustle of the city We checked in during the Mexico/South Africa Fifa world cup opener. Noise and distraction were expected. We had booked a jr suite where we could "enjoy the beautiful scenery of Puerto Morelos, which combines nature with the picturesque streets .." We, regrettably, were given a pool view room, close to both the pool bar and the lobby bar (our worst nightmare!) No privacy and loud, with music from both the pool bar and lobby bar (?) Happy the music stopped by 9:00 pm. We asked for, and we're given a different quieter room by 4:00 pm the next day. This new room was what we had expected, on the quiet side of the hotel, facing the jungle. Too bad, we were only here for two nights. The food here is wonderful! The staff friendly and helpful. The beach is beautiful. The rooms are lovely and comfortable but definitely showing wear and tear. The corridor to our room had carpeting lifting from the floor, a very loud closing door (easy fix!) and it was dark. Breakfast in the dining room would be far more pleasant if there wasn't two different music sources playing at the same time (spa/yoga music vs reggae) Great staff, beautiful location, comfortable rooms but noisy (they had a DJ setup for pool exercises) Just not the calm, relaxing experience we had hoped for.

The room was perfect and clean

The hotel is beautiful, and the rooms were always clean. The staff was incredibly kind and welcoming throughout our stay. Unfortunately, the beach wasn’t great during this time of year because of the seaweed, which made it less pleasant to spend time outside. Overall, we still had a wonderful experience thanks to the excellent service and the beautiful property.