Hotel Convento Aracena & Spa

The hotel is very nice. Unique experience staying in a converted convent. The rooms are very spacious and open courtyard lovely. The spa is a gem. Turkish bath, sauna, steam room. The restaurant offerings were limited without many restaurants in walking. Parking was safe and easy.

We booked a SPA hotel but Spa was not operational. The hotel did not inform us before arrival despite knowing about that for several days. When we asked at check-in the person at reception effectively said ‘it’s not our problem’ and was really quite rude and unwelcoming. That was a shame because it created a very poor impression and made us feel unwelcome when there was no need. Simple caring customer service could have handled it. Hats off to Expedia who helped to make amends. As for the hotel, it’s really very nice, but I think it cares more about itself than its customers

Nice hotel 5 mins from the town center kind and caring staff with good resto.

Loverly old convert with modern facilities. The staff were all friendly and helpful. Secure parking at back of hotel. Good size pool. The only thing we didn’t like were the plastic cups in the room.