Iberostar Waves Creta Panorama & Mare

Very good and family friendly experience. The staff were friendly and helpful, overall an excellent stay. The only complaint would be that dinner at 2 of the 4 restaurants felt a little like a conveyor belt where the priority seemed to be getting us fed and out as quickly as possible rather than having us enjoy the dining experience. With that said the experience at the other 2 restaurants was excellent.

They offered us a fully new renovated room however was in front of hotel entrance. We saw ocean view from an angle. The non smoking room we asked was fine but 2 neighbors smoked. Biggest issue. No beach!!!!!! Lots of pools and hotel is more for families. Restaurants closed ala carte. Italian restaurant disorganized and food was awful. We left after 2 bites. Buffet closes at 9:30 pm they clear up at 9. Day buffet opens 12;30 and closes 2. No food left for late birds that go to beaches and shop or excursions. The grounds are kept clean and maintained. That’s why we gave it a good rating. Front desk disorganized upon checkin. No checkin counter. It’s a mess and you have to present your passport 3x cause 3 different people bounce you at around. This iberostar does not represent others we’ve been at.

Loved every second at this hotel. The staff are the stars of the show - nothing is too much trouble, aswell as the lovely new rooms, the gardens, the food, the view - outstanding. I don’t usually got to the same place twice but seriously thinking about coming again next year.

Great staff very helpful. Hotel lacked irons and ironing boards in the rooms Television channels were limited and tv didn’t connect to your phone. Unfortunately, there was a foul sewer smell coming from outside the room. Food offering was very good