Sandos Caracol Nature Resort & Water Park All Inclusive

The hotel staff were great our kids had a wonderful time. Only complaint is to pay attention to the seasonal seaweed. We were not able to enjoy the beach.

What a beautiful stay. The food was delicious. Our favorite was the taco bar open until 5 am. We had a wonderful time. My only dislike was the massage I received. All she did was rub lotion on me. No actual massage and she stopped several times.

Overall a great experience with some areas for improvement. A large, well laid-out resort with many opportunities for daily/nightly activities. The nature/wildlife was great and met expectations with coatis, monkeys, agoutis, and various birds everywhere. Walking paths around the cenotes provided opportunity for peaceful seclusion. We are a family of 2 adults and 2 young children. We stayed in the Eco Family Penthouse, which was nicely laid out, and could comfortably fit a 3rd child if needed. Staff was friendly and helpful. Areas for improvement: The check-in process was unreasonably long. Reception was needing 2 (or more) staff for each party checking in, resulting in an hour long check in process. Additionally, every guest hates the timeshare soliciting conversation, especially when you first arrive, yet all the resorts do it, including this one. The a la carte restaurants were good, but opportunities were inadequate to accommodate the size of the resort. Because of this, you have to make reservations at midnight for two days in advance, otherwise you won't get a table. Lastly, the beach/ocean was awful. The decomposing seaweed makes the first 50 yards of ocean look and smell like raw sewage. This is effecting all resorts in the area and there's nothing they can do about it. Certainly is not their fault, but travelers wanting a beach/crystal clear ocean vacation should be mindful that you'll need to book an excursion or stay outside of this stretch of coastline.

This was such an amazing and memorable trip! It was so cool to be integrated into the jungle! My 5yo loved all the coati, iguanas, birds, monkeys, and turtles. Kids club staff was awesome, face painting was a big deal. This is a big resort so we did a lot of walking. The rooms were nice and big. If we went back I would have tried to stay closer to the main areas. We didn’t spend much time at the beach but didn’t really need to. There was always so much to do. Loved the juice bar and pottery painting by the pool. Elmer the bartender was awesome, we had one of his “eggs” every day! The carnival on Fridays was such a cool surprise! I wish the pool bars and kids club stayed open a little later, but I understand why they don’t. Dinners were fun and omg the shows were incredible!!! Also the photographers were awesome, but the photos are very pricey. I highly recommend and would definitely go back.