Our key fob was not in the lockbox. Made a call and had to leave a message. A security guy just happened to be sitting in a car opposite the lockboxes and got us into our room. (You have to use the key fob to make the elevator work to go up to your room.) We did get a text to use another lockbox but it was not needed since we were already in our room. We couldn't get the a/c to work. It seemed simple enough but nonetheless we couldn't get it to work. There was a beautiful breeze coming through the sliding doors so we were delighted to sleep with the wind coming through. However, I woke up the next morning with a sore throat and then a sinus infection that I dealt with the entire trip. The owners asked us to try the a/c again but we said there was no need since we were leaving in a few days. It began to get really humid and hot our last day there so we were glad to leave. The bathroom is in the middle of the condo so no cool air ever made it to that room. My husband put the fan together (!) and that helped some. The beds were good and the pillows were the best I have ever had in a hotel or condo!! Kitchen was good. We had a view of the ocean and two chairs on the balcony.

Property was great. May want to fix the patio door so it opens a little easier. Beds were noisy, but comfortable.

Very nice place to be right in Town. Very clean and a nice.view of Waikiki area.