Townhouse Oak Sayhallo Sincity

I had a wonderful experience at this hotel. From the seamless check-in process to the modern, well-maintained facilities, everything exceeded my expectations. The staff's professionalism and the central location made my trip stress-free

Most wonderful

I had a wonderful experience at this hotel. From the seamless check-in process to the modern, well-maintained facilities, everything exceeded my expectations. The staff's professionalism and the central location made my trip stress-free

I had a wonderful experience at this hotel. From the seamless check-in process to the modern, well-maintained facilities, everything exceeded my expectations. The staff's professionalism and the central location made my trip stress-free

Gostei muito da localização do hospital, próximo da rodoviária e pontos turísticos

Da recepção, queria que fossem mais receptivos

Nothing specific about tyhe hotel. Feeling cheated.

We are a 15-member family group and had booked 6 double rooms (2 guests each) and 1 family room (3 guests) through Booking.com. We received a confirmed reservation, and the confirmation message clearly stated that payment could be made at the hotel. We reached the hotel around 8:00 PM and presented the booking confirmation at the front desk. To our shock, the staff flatly refused to allot the rooms, stating that the booking had been cancelled. We had not received any prior cancellation intimation from either the hotel or Booking.com. After considerable argument and inconvenience, the front desk staff agreed to provide rooms — but only at their own revised rate, which felt unfair and unacceptable. As a large family group arriving at night, this situation caused us significant stress and embarrassment. We feel completely cheated by both Booking.com and the hotel management for: Confirming rooms and then denying check-in without prior notice Forcing us to accept rooms at a different rate Creating avoidable hardship for a large family group Not offering complimentary breakfast despite the room tariff The hotel being far from downtown and not worth the rent charged Overall, we are extremely disappointed with the way guests are treated. This experience has seriously affected our trust in the booking platform as well as the hotel. We request a proper explanation and appropriate compensation for the inconvenience caused.