Spotless modern flat situated in a somewhat clinical building. Comfy beds, plenty of towels. Full soap and shower gel provided, and kitchen cupboards are well equipped. Large lounge/kitchen diner with plenty seating and a small TV. Communication was a little ott. I think for our two night stay there were around 4 emails and then calls. We were somewhat confused by the heating usage policy, seemed to say that if they deemed we’d used more than £3 a day we’d be charged on a monthly breakdown policy, but unsure how a guest can know whether this is true without seeing readings/bills?

Spotless modern flat situated in a somewhat clinical building. Comfy beds, plenty of towels. Full soap and shower gel provided, and kitchen cupboards are well equipped. Large lounge/kitchen diner with plenty seating and a small TV. Communication was a little ott. I think for our two night stay there were around 4 emails and then calls. We were somewhat confused by the heating usage policy, seemed to say that if they deemed we’d used more than £3 a day we’d be charged on a monthly breakdown policy, but unsure how a guest can know whether this is true without seeing readings/bills?

we lost our front door key (or thought we had) one evening - left numerous calls on their emergency number to get a message ‘we are on another important call but will call you back shortly’ they never did. Suggestion to provide two keys.

Always a great place to stay. Staff so good at communicating and our staff love it there. We will be back