Section L Shimbashi West

My husband and I booked a deluxe room equipped with a washing machine and small kitchenette. Perfect for two people. Clean and tidy layout, modern contemporary finish. Staff were super helpful and friendly. Location was fantastic, very centrally based with eateries and supermarkets close by. And to top it all off it had a very nice little gym and a nespresso machine in the lobby! We will definitely come back!

NA

It’s very nice and has been kept clean.

The washing machine is not in the room, we had to go downstairs to ground floor to do laundry, and in the laundry room there weren’t many machines, so we normally had to wait.

Great location and easy going, friendly staff. Enjoyed the complimentary refreshments in the lobby each day also :)

The room was sparkling clean. The room layout was charming. The front desk staff were super friendly. Lots of convenience stores and restaurants around. They had a “giving bag” charity initiative that was very thoughtful.

I suppose I didn’t know what to expect when I booked the limited daylight room. Let me be very clear. It’s a NO daylight room. It’s dark and gloomy and I always needed the lights on during the day. The window faces a tall concrete wall with no chance of sky. It has NO view. I booked this room last minute since I suddenly extended my stay in Tokyo. They were running an attractive Black Friday sale and I booked it. I was always curious about this hotel chain as a possible short term residence in Tokyo, so it was a good chance to try it out. It was still pricey though and non refundable. The description of the room just said Limited daylight. The pictures used are the same as the regular rooms. And I looked for more details about the room but didn’t find any. I was on the third floor. I spoke with the front desk about my bad experience and they offered me a solution. They will refund a portion of my stay if I booked another room in their hotel. Sounds great. Only problem is the new room I would book is significantly more expensive than the one I was in. I would be at a major loss. I considered just loosing my booking all together and leave the hotel for the one I was staying at before. But I valued the money I spent over my mental health. A lesson I can’t seem to unlearn. Moral of the story is, don’t trust a Black Friday sale!