The property itself was fantastic. The location, pool, amenities, and accommodations were excellent, and we truly enjoyed our stay. Unfortunately, my lower rating reflects the communication issues we experienced throughout the process & stay. I initially tried to cancel this reservation when family members backed out of the trip and I no longer needed such a large unit. During the cancellation process, I received emails from both VRBO and the property management company, often from different people. The communication was confusing and inconsistent, and I was left with the impression that this unit had been canceled. Later, I discovered that a different reservation had been canceled instead. Due to the delays and lack of clear communication, the cancellation window passed, and I was unable to make any changes. I made multiple attempts to contact property management, VRBO, and the front desk. All calls were unanswered, and responses were slow. While Maria eventually tried to help by offering a smaller unit, the opportunity came too late to resolve the issue. The communication challenges continued during our stay. Before departure, I received an email asking if I needed a late checkout. I replied requesting a few extra hours, only to be told a day later that I had contacted the wrong department and needed to reach out elsewhere. Unfortunately, I never received a response.We genuinely enjoyed the property and had a wonderful vacation. However, there appear to be too many hands.

This property was incredible! The most beautiful we’ve ever stayed in! The location was perfect, the views, the pools, the rooms, the amenities, all 5-star! Very impressive! We would definitely stay here again! Highly recommend!