First, the flat is very nice - very large bedrooms, closets and bathrooms. The kitchen is small but adequate and that is true for the main living area. And it is in a near ideal location - the Baker Street tube station is a real hub and you can see it out of the window. Lots of places to eat and you can walk to Oxford Street. That said, there were lots of issues. The elevator was broken for about half of the rental and there was little communication about its status. The shower in the Primary bedroom overflowed almost immediately the first time used. Staff serviced it and we were told that the drain was clogged. But, that underscores that cleaning staff were not very thorough as running the shower to clean it would have caused a backup and could not have gone unnoticed. Also, the glass door sounded like it could shatter when you opened it and that was not fixed - so essentially we only had one working shower. The carpets, drapes and the fabric on the night stands were stained and the safes provided for secure storage were inoperable. There was a combination washer/dryer but no manual or instructions on how to use it. And when we arrived there were no remotes for the TVs in the bedrooms rendering them unusable. We understand that the owners can't predict the elevator, and you can't replace the carpet every time someone spills. But for the price we were expecting a flat in better repair and better service.