Large place kids loved the onsen and room was spacious

Pillows were a bit small. But the host was very helpful and nice and dropped our luggage and ourselves to the bus station upon our departure

L’assistance du personnel

Tout est bon

The hosts were very welcoming and helpful. Via booking.com messaging they respond very fast. During our stay I injured my leg while skiing, and the owner family took care of me and even moved me to a nearby room next to the lobby, so that I can move around more easily. The room is clean and the facilities are decent enough. It's very close to Nakao public onsen (like 3 min walk) and we just love our stay in Nozawa Onse (obviously except for the ski injury...). Would recommend Yamasanso!

The hotel wifi was a bit weak at the top-floor corner room. Also, the hotel is located at the right side of the village, which is very close to the Karazawa lift but like 15-min walk from the town center. But it's very pleasant walking in the winding narrow roads of Nozawa and it doesn't bother us at all.

Yamasanso was hands down our favourite place we stayed in Japan over our one month ski trip. The futons were extremely comfortable and the onsens was a great way to relax after skiing all day. The highlight of our stay were the amazing staff/ owners. We had so many amazing chats and was given great advise by the owners, plus a beautiful home cooked dinner. We will absolutely be back next year. Thank you for taking care of us, I hope you enjoy your cookies!