The quick response time of the team ensuring that the customer's needs are met & effectively dealt with promptly too.

We loved the accommodation, it was clean, spacious and well equipped! perfect for our short stay visiting family in Stockton. The little welcome box was a nice touch.

Nothing! It was all good.

Very convenient location as we needed to be near the hospital. Reasonably priced, perfectly adequate accommodation which suited our needs. Quiet residential area and good parking. Shops in walking distance. Good communication with host company

Kitchen provisions quite basic, a wooden spoon would help.

Area pleasant enough and quiet. Bedding and towels fresh and comfortable. Door key pad check in hood idea

Generally sparsely equipped with minimal kitchen requirements ,nothing extra to make it welcoming. Big fist shaped hole in wall in entrance area, curtain rail hanging off and curtains not very clean. Floor didn't look freshly cleaned and various other bits not thoroughly cleaned eg fridge, grill pan, cutlery. No salt and Pepper in pots. Outdoor garden had various festoon lights but they didn't work. Place felt like it had the minimum it could have and been prepped with the minimal work to make it habitable.