Great property in a great location! Easy walking to restaurants and many points of interest close by. Excellent communication with host! Will stay again when in Mexico City.

The location of the property was perfection! The apartment was very nice and well equipped. We were stayed for a full week and overall we enjoyed our stay. There were a few complaints- the kitchen sink had zero hot water or water pressure. They made note in their welcome book that you have to run it for 5 minutes but that doesn't work. This was frustrating as we cook.Since we were there for a full week, I reached out to inquire about maid service for linens. Management stated that due to the length of time we were renting the unit they would have a maid come mid week to take care of this. The maid never showed up and I never received any communication from management on this.

This penthouse was amazing! Sospacious & beautifully decorated, and the host was wonderful! The views from living area are stunning, highly recommend!

Positive: from a two week rental—nice location, fine building with security. Easy walk to shopping and restaurants. Nice to sit on the third level terrace and good beds- bedding. Great service team who came to clean and do repairs. Negative: noisy part of Polanco. Okay with windows closed but no air conditioning nor cross ventilation. Hot water system was not working when we arrived nor was the WiFi. It took a few service visits to get all the filters on showers and taps cleaned so there was enough draw for the on demand system to heat water. Cleaning crew kept accidentally unplugging WiFi transmitter and fix required making sure each device was plugged in. Information book on how the rental worked was not in a logical place and took a day to locate. Furniture is IKEA serviceable but not what I expected in penthouse. I might consider renting this unit again now that I know the issues. Response to problems was exceptional but the unit needed better preventative maintenance. There were a few questions regarding items that were in the pictures but not present in the condo. And a curious exchange regarding a Weber briquette barbecue that was up on the terrace-briquettes were there but no way to light them. Response was we don’t supply that. Smoke and CO2 detectors were working on the main level.