Clean spacious and location

Located in the center of town with easy access to amenities. Overall clean and tidy (apart from oven and terrace as mentioned below). A pleasant apartment.

Although the listing says free parking available on site, that is not the case. In the summer period you are not allowed in the walled town between 11:00 and 17:30, and it is only unloading out front. We were not informed even though they made us call them to get the access codes. We were told check-in was at 17:00, but could not actually get there until 17:30. There is a permit for the long stay parking, but our reserved bay was occupied by someone else the whole 5 days we were there. We contacted the agency multiple times but they did nothing and eventually just stopped responding. Things would have been a lot smoother if we had been informed about the traffic system in town ahead of time. The terrace is ghastly- dirty and full of trash. The oven was also very dirty. A coffee maker of some kind- even just a french press- would be a good addition. Spring mattresses were not very comfortable.

Loved the location

It took us an hour to get into the property. I didn’t receive an email or an update on booking.com despite calling earlier in the day to check. The property agent said they would send me the link via txt and email again but still didn’t receive. Check in was 5pm but their offices had closed and finally got through to an emergency phone number. They kept giving me the code for the door inside the building and they should have been giving me the code for the outside door. This went round in circles for about half hour resetting the code (for what we now know is the inside front door) I had no 4 digit code on email for the outside door. Eventually the lady on the phone said are you sure you are looking at an electronic pin pad on a door handle. I said no we are at the front main door. She then said oh you should have another 4 PIN code for that one already. I already told them I had received nothing. When we got in the pin pad for the door was still not letting us in. It was the most confusing process. We finally got in at 6pm. An hour after turning up at the property with two exhausted 70 year old parents and two young children. The communication needs to be much better and emails need to be sent out as well As text messages.

The patio area to sit out on wasn’t very pleasant no chairs or table to sit at plus the area was dirty, the communal area was also quite dirty hadn’t been cleaned for a long time!