Newly Renovated! Guest Suite Sleeps 4

Great location, staff amazing, room was nice, but no hot water in the shower

There was no communication between the property owners & myself. This is not the first property I've rented thru VRBO. Each time I've gotten emails reminding me of my trip, directions, check in instructions etc. This time I got nothing. I messaged the owner about a question, I got a response several days later after I phoned. The listing said I would get check in instructions noon day of, we did not. The room key was deactivated before check out time. The ladies at the front desk were fabulous, so nice & helpful. The room was basic but clean & comfortable. We liked the property, it has a beautiful view of the lake. I've never left a negative review - I've never needed to, but I'm not happy with this experience.