Holiday was superb, villa was superb, really impressed.

We had a brilliant stay at this home. Travelling from the UK, we were so pleased to arrive to such a clean, spacious house. The home was enormous, with plenty of open space for the whole family to relax and enjoy. The pool area was a real highlight for us. Everyone loved spending time outside, and the lake views were absolutely beautiful. Waking up, having a relaxing coffee on the pool deck, and looking out over the lake was one of our favourite parts of the holiday. The clubhouse is literally next door, which was a great bonus, and the amenities were excellent and free to use. The gated security team were also very friendly, and we had no issues at all checking in. Pedro and Martha were a great help during our stay. We had a small issue with the ice maker, and they came over and showed us how to use it, which we really appreciated. Overall, we had a wonderful stay and would definitely recommend this home to other families.

There was trash (not put in plastic bags) near the front door upon our arrival on a Monday evening. This amounted to 4 full plastic trash bags. Reported to management on Tuesday. This trash was dealt with on Wednesday.Management was nice & understanding in resolving this issue & offered compensation for this issue.Other than this, we were happy with our stay.

Villa clean, well equipped, and in a great location, however major problems with management company. Between booking and arriving the management company changed from Ellis Exclusive Villas to White Rose Villas (although it is now listed on both websites, same company?). We were given a letter to print and present to security on arrival. After flying 9 hours from the UK and arriving early evening, security refused entry stating that a letter was not enough and we should have been given a QR code for them to scan to allow access to the site and villa. Several very long calls had to be made to international numbers. On attempting to call the villa management company emergency number it played some music then cut off. The enquiries number gave two options, one "At the Villa" played some music then cut off. Finally had to selec the "Make a Booking" option which was picked up. After 35 minutes and several failed attempts of the villa manager trying to text a QR to me which did not work, eventually we managed to get one sent through WhatsApp which did work, and we were granted access. However! In their infinite wisdom the Villas Manager granted us a QR access code valid for only one week of our two week stay (which we were not aware of). So the same situation occured again after the first week, with multiple calls to numbers which don't work, and a wait for a WhatsApp with a new code. Needless to say it was very lucky we had guests with phones which worked abroad, + WhatsApp.