Hotel Horizon Wellness & Spa Resort - Best Western Signature Collection

After an upgrade the room on the first floor was excellent clean quiet room with great views over pool and beyond lake

Very little to complain about

The room was nice and cleany which is the most important.

But the rest of the hotel don’t look like the modern hotel. However staff in the spa not so much helpful, breakfast are overpriced. The pool is closed at 8pm, it is a pity…

I really like the swimming pool outside and the internal jacuzzi. The access from the car to the room was very convenient, especially when travelling with the dog. We enjoyed the breakfast(maybe few more vegan options will be nice :))

The saunas were quite cold, as all the doors were opened before the official closing time. We were a little disappointed with the hotel’s policy regarding spa access. In the booking description on the phone, there was no clear information that our room type did not include access to the spa. Additionally, in the Q&A section, the hotel had stated that spa access was included with all rooms. However, after a short discussion with the staff, one of the receptionists understood the situation and offered us a very good solution, which we really appreciated. Thanks to him, we were able to use the spa. One small point for a dog-friendly hotel: it would have been nice to have at least a dog bed or bowls provided in the room.

Die Lage ist gut. Lediglich die Straße direkt neben dem Pool verursacht sehr viel Lärm. Auch dass man direkt vor dem Zimmer parken konnte war super. Sauberkeit im Zimmer war gut.

Das Personal, vorallem im SPA war sehr unfreundlich. Uns wurde nichts erklärt oder gezeigt, anderen italienisch sprachigen Besuchern schon. Auch Getränke wurden an sie verteilt uns ausgelassen obwohl wir direkt daneben waren. Auch die Sauberkeit im SPA war furchtbar. In der Dampfsauna hat extrem nach Schweiß gerochen, so dass man keine Sekunde es dort ausgehalten hat. Zudem war fast jeden Tag irgendwas am Hotel, sei es Bauarbeiten die schon morgens um 7 Uhr losgingen, eine private Feier am Pool, bei dem der Lärm bis 12 Uhr nachts andauerte oder ein Fotoshooting am Pool weshalb man eine Zeit lang nicht an den Pool durfte. Auch die Straße neben dem Pool verursacht sehr viel Lärm, den man auch nachts in den Zimmer sehr laut hören kann. Insgesamt war eine Entspannung kaum möglich.