The house itself was accurately represented in both the listing description and photos, which I appreciated. The property matched expectations and overall was a nice and spacious place to stay.The main challenge was the check-in process. Access to the entrance gate required a QR code that was not received in a timely manner, and when it was eventually sent, it did not work. This created some frustration getting into the property initially. Another issue was with the temperature settings. The thermostat could not be lowered below 72 degrees, which made the house warmer than we would have preferred. There were portable fans available, which helped somewhat.We also experienced a few minor issues during the stay, but I will say that the response time from the host/team was very good. After emailing and calling, the issues were addressed and resolved quickly. Overall, while there were some inconveniences, the responsiveness to concerns was appreciated.

Overall our experience was good. The unit was very clean and spacious and kept the kiddos well entertained. It was like a home away from home and helped us to really unwind and celebrate the Thanksgiving holiday. The check in process for the gate was very confusing and was told by the guard we should have received a bar code. Later learned bar code information was sent in a completely different email and sender. Even after retrieving the bar code, it worked maybe 2 times. So many visitors were beyond frustrated because the bar codes did not work and many were stuck at the gates. There has to be a better entry process for guests. The VR headphones did not work upon our arrival and our kiddos were a bit disappointed as this was the highlight of the room beyond the entry door. This pool faces other units so there is no privacy. It would be nice to have some covers up to allow guests a bit more privacy around the pool area. We did visit around the a Thanksgiving holiday. The standard quiet time starts at 10pm and the neighbors across from our unit and to the right were partying until past 3am. While I know this does not reflect on our unit it did impact our overall stay and sleep during our vacation. Also parking was a challenge. So many guest were arriving for the holidays so the parking that was designated for our unit location was filled so we had to park a ways away and walk to our unit. May need to number the parking spaces. Aside from these items our stay was great!

Check in was a bit confusing because tbe host said to visit the main guard shack for a QR code to the gate and the guards told us the host should have sent the code. The host remedied the situation quickly. The VR head set and one of the arcade games didnt work for the duration of our 9 night stay. The host put in a work order for the VR head set on day 1, but it didnt get fixed while we were there. Thr carpet on the stairs is very worn, and we ended up hitting the tack strip with our toes many times because of this. The house was very clean though, super spacious, and in a great location. The pool was great after a long day at the park and the clubhouse ammenities were nice.