Trisan Resident Hotel

Staff were really friendly, and I really enjoyed their company. We stayed over one night after arriving to kenya. The location was near a shopping mall to collect stuff before our safari and also near restaurants. The breakfast was fantastic, really enjoyed it.

I would have liked more of a communal area so that people can speak to each other and get to know each other.

Location is great, and the room is good value.

breakfast is very basic, which is not a problem, but the main option on offer, an omelette, was consistenly awful.

Excellent location, friendly staff, comfortable room.

Nothing worth mentioning

The decor was very tasteful and stylish -- basically an African motif. The restaurant food was generally delicious. However, one night my wife complained that her chicken was underdone. The staff were very friendly.

When I made our reservation, I specifically chose an option that said "Good breakfast included", even though, for our four- night stay, it was about $15.50 in U. S. dollars more expensive. When we checked in, the desk clerk said that breakfast was not included. I mistakenly thought he said "breakfast was included" because that is what I expected to hear. Later on, when were charged for breakfast, I complained to the same desk clerk that we paid to have breakfast included but were nevertheless still charged for it. Complaining did no good. We still had to pay for breakfast. Now, the hotel has eliminated the options to choose to not have breakfast included. All of the reservations options say that breakfast is included. Our room did not have a mosquito net. It wasn't as if a net wasn't needed. We killed ten mosquitoes during our stay, and my wife got bitten. The walls of the rooms are thin. The hotel is undergoing some construction. During the day, guests are sometimes subjected to the sounds of loud hammering or drilling. If someone in the next room, or in the corridor adjacent to the room, is talking, you can hear it. Finally, it was somewhat hard to lock the door to the room from the outside.