Oatlands Park Hotel

Our room was lovely and spacious. Hotel grounds beautiful. Generally a lovely hotel.

The bar/restaurant food. I would not advise eating here. We wanted a chilled first night, so went to the hotel bar, as we couldnt get a table in the restaurant. I had the chicken ceaser salad (chicken £8 more) and my husband had the club sandwich, with a side of fries. The chicken in both was dry, and flavourless. The lettuce was brown and soggy. I spoke to the manager, who took it to the kitchen. The outcome a dessert or free drink. Oh and they took the only nice thing off the bill, which was the fries. It was £55 for an old ceaser salad, unflavoured club sandwich, a spirit and mixer and cider (small bottle £7!). I was told they batch and precook the chicken. I dont know why as the restuarant looked empty and the bar was not busy. Its also the same kitchen as the restaurant. So we cancelled the table for the next evening and ate out. The hotel messaged me on booking.com, to ask how our stay was (the next day) and to let them know any issues. I did and they have still not replied...So eat out. I recommend the Flintgate Pub on the main road. Oh and the windows need a clean and a dust. Some lovely big cobwebs on them in the room!

Impressive venue, great comfy rooms

The grounds, gardens and terraces need maintenance

Location and setting

The bed was comfortable. The reception was impressive and the staff helpful. There was plenty of parking.

Currently walking with crutches we were told our "Superior" room was on top floor - lift to the second floor and then up two flights of stairs which I was able to manage as they weren't too steep however, there was a steep step up to our bathroom. Our plans had changed from when we made the original booking of room only. We went to the restaurant to ask for a meal but were told that it was very busy and they couldn't accommodate us even though there were many empty tables and a good few that, at 7.30pm, looked like they were set for breakfast. We were told to go the bar area and order a meal there which we did and it took an hour and ten minutes to arrive. The bread on my sandwich was so obviously dry and the Coronation Chicken sauce looking like it had been dried onto the bread a good while before. I had no choice but to return it. A very apologetic lady took it away and returned a short while later with a fresh sandwich which was OK. The chips we ordered were very mediocre although the menu lists them as something special. There was a Henry Vacuum cleaner in the hallway on the second floor by the lift throughout our stay. Surely this is a health and safety issue that needs addressing as this is a family hotel. Also, the paint was peeling off the wall in our bedroom and the skirting boards were rather dusty by the bed.