Hilton Garden Inn Zhangjiajie Tianmen Mountain

Sehr gutes Frühstück

Der Pool war eine Entäuschung

The staff are really helpful, including receptionists, canteen staff, and room service. My special thanks to the staff 小倩. She picked up at the train station at night. We really appreciate her. The location of the hotel perfect, it is close to tianmen mountain, and our room window is facing the hole of the mountain. Isn’t that amazing?! The views are so fantastic. It is also close to the train station zhangjiajie west, from Where you can take train to Furong town and Feng huang ancient town. WiFi is perfect too, and I can work at hotel. Breakfast is nice and I like Hunan noodles there. There is a big swimming pool and gym center.

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Ein besonderes Lob an Selina, trotz der kurzfristigen Änderung bezüglich Abholung vom Bahnhof (wir hatten den Zug verpasst, pünktliche Züge kennt man in Deutschland nicht) sowie der Transfer zum Flughafen hat alles reibungslos funktioniert. Vielen Dank für den außergewöhnlichen freundlichen und flexiblen Service. Zimmer waren hervorragend mit Blick auf das Himmelstor. Frühstück war super.

Badekappenpflicht am Pool, das gibt es in Deutschland seit 25 Jahren nicht mehr

Location. Room.

Staff was very unqualified to deal with international travellers. Not acceptable to have such poor level of English in a Hilton hotel. And such a poor level of proactiveness to support guests (coming from an other Hilton in same city where everything was perfect in that respect).