Chalet Bellavista

Location Size of the room View was breathtaking Cleanliness Staff lovely, friendly and very welcoming This was our second time staying, we stayed 12 years ago and would definitely stay again Sofa bed was comfortable to sleep on Having a big balcony was really nice to eat outside and enjoy the view

Bed was hard

Bike cleaning und repair station war super

Duschwasser ist nicht abgelaufen

Pretty, great location

Sweet design, clean

Sadly unable to comment on facilites/comfort etc. We were both unable to continue journey due to illness. We informed property (delivery receipt) of our problem over 24 hours in advance of arrival and politely requested a small refund (30% of total approx 160EU paid in advance of 1 night stay, or at the least the taxes applicable to stay). No response. The day after our proposed stay we received notification from booking.com regarding our " no show" (!!) status. Now...to me a no show indicates the guest has not had the courtesy to keep host up to date. This was clearly not the case here. Is this a booking.com issue as host suggested some days later? Who knows. Of course the hosts are completely within their rights (T+C´s of hosts) to retain 100%. But better communication is most certainly needed and a small refund would have been a very welcome gesture.

Communication....lack of.