Great location next to the lake and subway station. Alex, the front desk manager always check on me and sent fruit to my room. The door men are all very helpful and friendly, help with ordering taxi for me. It’s wonderful to see the hotel manager always in the lobby to greet guests. Room service food is much better than other hotels, always fresh and hot. The room is clean and comfortable.

Nothing really.

I liked the decor. I thought the manager Alex was excellent. I can’t rate him highly enough. He deserves a raise. He has fantastic customer care skills and is one of the best hotel managers I have ever met.

It was just at the time the hotel starts to turn on the AC and it is a whole building system it seems and takes a few days to filter to rooms in a way that can be regulated by visitors in their rooms. unfortunately it was only turned on the day I arrived and was so warm the first night I couldn’t sleep well. Alex got me two fans however and I was comfortable for the following nights. Also the pool was unavailable due to maintenance during my stay and I booked my stay there so I could use the pool. I think the hotel should inform people when they book. They did offer me free breakfast during my stay which compensated me for the inconvenience. The breakfast is quite expensive for what they offer, so I’m glad I didn’t pay for breakfast.

Room is very nice. Bed very comfortable. Good location. Very nice staff. Good breakfast

The hotel is a little old and some things are broken. Could use some renewal.

The view of the lake from the room was amazing. The staff were friendly and helpful. The buffet breakfast was delicious and contained many choices of foods and beverages. The hotel is located in a central location within the CBD.

Facilities - the pool was unexpectedly closed most of my stay. Bed - the old and extremely soft mattress was impossible to sleep on.

Not my first time in this hotel. Found it excellent, like previously. Friendly, caring helpful staff simply make it my choice.

In non-smoking room the smell of smoke is unacceptable. Fine guests if no other way but keep non-smokers room free of smell!

An excellent hotel. It was not my first time here. Loved it.

The room was a non-smoking one but it was clear that someone smoked in the room.

The bed!

All staff (reception, restaurant, spa) extremely friendly and helpful.

AC not very effective.

Great staff. GSO Alex He was superb. Very friendly and helpful.

one of the best hotels in Xiamen. i love that it is central to all. will be back

Well mannered English speaking staffs they welcome you from the door to your room

Nothing