My family of 4 with 2 teens stayed here. The location was excellent!

Great location! It was perfect for the plans we had and locations we wanted to visit.

The apartment was perfect! Location perfect! It was the coldest week of the year and the lockbox was buried under a foot of snow and they had someone come dig it out and open it for us! 9/10 I hold back the 1 because the welcome instructions say the property manager will contact you 2-3 hours before check in. And that didn’t happen I had to walk 2 blocks with 2 suitcases and bags because they didn’t call and the address wasn’t correct. Really frustrating in 15 degrees but it all worked out

The property manager we were put in touch with was lovely, and I appreciate her responsiveness. Otherwise, some aspects of the stay were not ideal. We were stopped by other residents of the building on a few occassions and told that the unit was not a legal short-term rental (I have no idea if that is true or not), but it made us feel very uncomfortable. The check-in process was also a bit sub-par; I had asked the host if I could have the address in the morning of check-in so that I could arrange a car service before our flight. I was then called on the flight instead (I obviously didn't get it), and it took a fair amount of back-and-forth before I got the information, which was stressful. When we arrived, we found exactly 2 bath towels and one floor towel (no other hand towels or kitchen towels) for our expensive 3-night stay with a family of 4. When I contacted the property manager, she dropped off more towels the next day, which I appreciated. On our second night there, the carbon monoxide detector went off in the middle of the night -- we couldn't tell if it was an actual alarm or a warning that the batteries were low; either way, it was frustrating to be woken and unsettling sleeping there with our children.