It was a very good experience. Communication was very good once we began our stay.

When we first got there, the air conditioner was not working. It took until the next day for that to get fixed. I do understand this issue because it was a Saturday evening after five, but it was not repaired till late on Sunday evening. The other issue was the washing machine would not spin out. A repair person came out the next day, but the machine still made a horrible sound whenever it would spin out. The floor and the kitchen was dirty and left floor in feet black. We had to wear our shoes in the house to keep our feet from getting dirty. We also found trash under the couch from the previous occupants. The apartment itself was very nice and comfortable. The only concern we did have was the skillets that were left for us to cook and had black food residue burned on, and we had to go out and buy our own skillets to cook.

Allowed pets, pool wasn’t open

Where to begin...I did not like the check in process, its a third party and they gave us conflicting information. I gave it a lower rating because of the lack of maintenance, property upkeep, and cleanliness. The living room furniture desperatelyneeded to be replaced, and mis-matched. It had a sticky, oily film and appears had not been cleaned in a long tim, if ever. We put multiple sheets over the furniture so we could sit on it. There were several issue upon our arrival, which we could not believe had never been addressed because they could not have just happened. Before we even could check in a neighbor told us the air unit outside was frozen over and had been running wide open for 3 days, ever since the last renter had left. We didn't get settled until close to midnight and we arrived at 1:30pm. After a 6 hour drive, needless to say we were not in a good mood. On the bright side, the Unwind property manager did work with us to get the issues resolved as quickly as he could. As for cleanliness, we did a lot of cleaning the next day. There was a lot of dust and dog hair under and behind furniture, and our socks were black from walking on the dirty floors for a short time. We had to wear shoes or flip flops the entire time. The unit was probably cleaner when we left than when we got there. After all the issues we had, I didn't want to call the office yet again. Otherwise, we enjoyed our family time together, and the people we met at the pool were great.