Welcome to Hidden Haven!
• Private 3 bedroom, 3 bathroom end unit mountain townhome in Banner Elk, NC
• Brand new renovation, Outdoor deck with stunning mountain views
• Perfect location - secluded but minutes from Sugar Mountain, Seven Devils and Downtown Banner Elk

The Space
• Well stocked kitchen with all essentials and appliances (full size refrigerator, gas range, microwave, toaster, and washer/dryer, pots & pans, Keurig coffee maker)
• Propane fire place in the living room
• 2 master suites with king beds and attached bathrooms
• 1 additional bedroom with queen bed, located next to the third bathroom (not attached)
• Back porch with outdoor dining set accessed through the living room & main level bedroom
• Upstairs master suite also contains a sitting area and attached private balcony
• High-speed WiFi
• Smart Roku TVs in the living room and every bedroom.
• Pack ‘n’ play available if desired.
• We supply bed linens & bath towels
• We also provide enough hand soap, dish soap, toilet paper, paper towels, & trash bags to get you started upon arrival. However, if you are staying with a larger group or for a longer time, please plan to supplement with your own supplies based on your personal needs.
• Air conditioning is not needed in Banner Elk for the majority of the year. However, there will be 2 bedrooms with access to a portable air conditioning unit. There are also ceiling fans & box fans in every bedroom.

Getting There
• A car is essential to make the most of your stay in Banner Elk
• We provide parking for 2 vehicles on site
• 4 wheel drive is required to access the property, especially during snowy conditions. It is your responsibility to prepare for winter weather, and we do not issue refunds due to snow/ice.

These guidelines are here to help you and your group settle in comfortably, enjoy every amenity, and leave the space just as wonderful as you found it for the next guests. Please take a moment to read through and share with your group.

🔏 Security Deposit: A $200 refundable security deposit is required for each reservation.

🚭 Smoke-Free Property This is a completely smoke-free home — indoors and out. If evidence of smoking is found, a $250 deodorization fee will apply.

🕓 Check-In & Check-Out Check-in begins at 4:00 PM and check-out is by 10:00 AM. Parking on the premises is available during your reservation window only. Unapproved late departures may result in a $250 fee, as our team works on a tight turnaround to prepare the home for arriving guests.

🤫 Quiet Hours Please observe quiet hours from 10p to 8a — the neighbors will love you for it.

⛓️ Winter Conditions: During snowy conditions, 4 wheel drive is required to access the property. It is your responsibility to prepare for winter weather, and we do not issue refunds due to snow/ice.

❌ Trash: Please do NOT leave any food/trash outside the building as it may attract animals.

🧹 Cleaning & Products Our professional cleaning team handles all deep cleaning between stays. During your visit, please avoid using bleach-based products to prevent accidental damage to linens and surfaces.

🕯️ Scents & Candles Out of respect for guests with sensitivities, please refrain from burning incense, diffusing essential oils, or using similar scented items inside the home.

🎉 Gatherings & Events This home is designed for rest, relaxation, and quality time — not parties or events. Please keep overnight guests to those listed on the reservation.

📜 Guests are required to provide a government-issued photo ID and complete a signed rental agreement prior to check-in, as required under North Carolina law (N.C. Gen. Stat. § 42A-10). This is completed through our complimentary guest portal, which also offers optional keyless entry and check-in convenience features.

Pet Policy 🐾
We’re happy to welcome dogs with prior approval!

Please message us for pet approval before booking
• Pets must be added to the reservation during booking
• A non-refundable $100 pet fee applies per stay
• Maximum of 2 dogs; no other animals permitted
• Dogs must be fully housebroken
• Please clean up after your pet
• Dogs are not allowed on furniture or linens
• No cats permitted due to a family allergy

We kindly ask that you treat the home with care, as if it were your own. Our goal is to provide a beautiful, comfortable retreat where guests can truly relax and make lasting memories. This property is professionally managed by Host Help Property Management. Our team is available to assist with any questions or needs during your stay, with office hours from 8am–12am EST.