Very confusing keys pickup/dropoff procedure instructions.Need to walk with GPS to a laundromat not on same Street which is kind of not user/guests friendly.A Short Term rental flat w/No microwave in Century 21 Is incredible. Instructions for ckin/ckout like w/keys,Is aswell confusing.Appliances instructions are not clear. Everything Is thru Videos which are not as Easy for guests to understand.The cooking stove they give for granted guests Will turn it ON-we stayed 5 nights AND only used the coffee maker 'cause never succeeded 2turn stove ON-there's only a paper filter coffeemaker Style one not an expresso Style one.It filters very light coffee without milk since there's no Way to heat it.Overallplace Is ok location Is prime.Good heating for winter very safe quarter First floor quité clean just 1poubelle was full of previous guests garbage in the shower bedroom W/C.But we ok'd.Ckout at 10am Sharp means going to bed early night before in order to make it possible for4 To be ready &stepout by 9:30 since you have to walk back again to the laundromat for dropping keys.Looks like Intnl London Is not an owner but just a manager of many Short Terms.Their emails give impression you are dealing w/bots or receiving templates.Place Is ok but for the price you would think you'll be served More pleasantlyfull.Few instructions sounded blunt,anticlimatic orEVEN displeasant.My personal impression(?)Could be.But Is not an owner/Guest rapport.Clearly dealing w/a company not w/your hostBut ok