Warm quite comfortably great location

Communication no number on the caravan no information where it was drove round the site twice then stumbled on it

Everything there in one place located next to pubs and shops

We had a wonderful stay at Small Grove in Ingoldmells. The caravan was spotless, cosy, and had everything we needed for a comfortable break. The location was absolutely perfect — close to everything. A special thank you to the lovely staff at The Villager Hotel who were welcoming and friendly throughout. This was truly a great family getaway, and we’d definitely love to stay here again. Highly recommended!

Nothing

It's in a fantastic location, once you find it, directly opposite Fantasy Island and very close to Butlins. The caravan itself is well equipped and a lovely place with plenty of room.

The entrance to Small Grove is not signposted or particularly noticeable from the main road. It is down the side of a pub (The Villager), with no proper road access as such, it just looks like a pathway. When I arrived there was no reception to report to and no staff on hand to help. I drove around the caravan site and was told by a resident that there was only one caravan on the site which isn't a permanent home so it was probably that one I was looking for. I rang the number supplied on booking.com and was told to report to the Villager pub next door. I hadn't received any information prior to my arrival about this or any of the procedures etc. Despite paying the full amount of rental well in advance of my stay, I still had to pay a £55 deposit on arrival, which again, had not been explained. When I eventually got the keys and got into the caravan it was a nice place with plenty of room and amenities. However, the balcony and surrounding fencing of the caravan and decking was in a terrible state of cleanliness. There was dirt and cobwebs, dust etc all the way around and looked like it hadn't been swept or cleaned for a very, very long time. I went around with the broom I found in the cleaning cupboard and attempted to clean it up as best as I could and sprayed it all with disinfectant. The stay itself was peaceful enough and pleasant. There are 3 bedrooms, one with a double bed and two with single beds (3 in total). There are two toilets and one shower which all worked fine. There is a dishwasher, oven and microwave and a good size fridge-freezer. There is a TV but no wifi. I was very disappointed at this, I understand that not everywhere has Internet but in a holiday home I did expect there to be something. This was a massive downside to me. On the day I checked out, it states on booking.com that you need to do so between 9-10am. However, the pub is obviously locked at this time and there was nobody around again.