Homewood Suites By Hilton Portsmouth Downtown

Spacious rooms, comfy beds, good location

Not enough tea/coffee/milk in rooms. Takeaway cups at breakfast because ran out of china ones. Team tried to help tho’

It’s location and friendliness of the staff.

Lack of parking.

The cleanliness! Wasn't expecting a full kitchen

parking

The breakfast area was cute. Everything was clearly labeled and very clean. The staff was very nice cleaning up after people. I think maybe having to go containers would be good so people could potentially eat in their rooms. We have 2 babies under 2 and I was praying the whole time they they wouldn't cry and ruin breakfast for the other people eating near us

My family and I stayed at your hotel Friday until Sunday. We were referred to you by a family member who had a wonderful experience. The hotel and room itself was very clean and the breakfast staff very alert and helpful. The only issues we encountered was regarding the toiletries provided in the shower. I took the first shower Friday night. I noticed the shower gel was almost out. When my husband showered after I did, he had to use shampoo instead of shower gel because he couldn't get anymore out of the pump. Saturday evening I went to the front desk and asked for some more shower gel. The man went out to look and brought back 2 options he said. I looked at the bottles and he brought out hand soap and hand lotion. I said I'm so sorry, this isn't shower gel. He said it isn't? I said no I need something to wash my body with, like soap. During this conversation a couple came up to the desk to check in. I told him I would sit and wait while he checked them before continuing to help me. I sat on the bench with my 5 month old baby and waited. He ended up having to check on the room for them before because he said the computer said it wasnt ready yet so he went to confirm that information. He came back and confidently gave me a bottle and said here you go and then walked back to the desk to check in the couple. I walked to the elevator and looked down and saw the bottle he gave me said shampoo. I had no energy to continue to wait with my baby and potentially get another wrong item. I myself spent 19 years in customer service so I also felt bad even asking in the first place, I didn't want to seem annoying or rude by asking for a third time. I had to use shampoo that was already in the shower to clean myself and it left the shower floor extremely slippery and my body felt so slimy. I left the full shampoo bottle that he gave me on the counter in our room which was number 229.