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Everything is perfect

Nothing

I arrived super late at night, 1am and they were super great about receiving me and getting up to show me to my room.

It is in a very strange housing complex with half abandoned houses everywhere. When I left, they kept asking me to give me a 10/10 review

Location is okay. Close to Cairo Festival City, but still need a taxi to get there.

My experience with this hotel was unfortunately very disappointing, particularly because of the way the staff handled a basic billing issue. After completing my stay, I requested a proper tax invoice for my accommodation expenses. However, the staff responsible for handling this matter were extremely slow and unresponsive. Despite several follow-ups, my requests were repeatedly ignored or left without a clear response. The lack of responsibility and willingness to resolve the issue made what should have been a simple request unnecessarily difficult and time-consuming. More importantly, the billing documents provided by the hotel did not meet my requirements for a proper tax invoice. I also experienced the same issue with reservations made through different booking channels, including Booking.com and the hotel’s own website. Regardless of how the reservation was made, I expected the hotel to provide appropriate and compliant tax documentation for the accommodation service that I had already paid for. I believe handling guests’ legitimate requests, especially regarding billing and tax documentation, is a basic responsibility of any professional hotel. Unfortunately, the staff’s attitude and the way this matter was handled seriously affected my overall impression of the hotel. I would strongly recommend that management improve staff responsiveness, accountability, and especially the hotel’s invoicing and billing procedures.