wonderful location and view

There was trash under the sofa bed, sticky floors in the bed room and smelt strongly of mold in the batroom. There was no instructions on anything, like where the washing machine was and that there could be problems with the lock on the front door. On Christmas eve the lock didnt open, we were locked out and resulted in us needing to call a lock smith, which cost quite a bit! I tried reaching out to the person responsible, but was met with not-a-very-helpful attitude, and a message that said I "hadnt put the key in correctly" (i assure you, i know how a key works...) and the number for a locksmith. I would have liked to be infored about the problems/trick with the lock and also being met with a friendly response when i reached out.