Maya Central Hotel & Spa

We had a great time at Maya Central Hotel. Lynn and her colleagues were very kind and helpful. Overall the staff made this a great experience. The breakfast was very tasty with many options (french toast, omelette, fruits, Vietnamese foods,…). The room was comfortable. The location was perfect for exploring Hanoi.

Our initial room had some mold. After bringing this up to staff we could switch rooms.

Really nice spot, was clean and ac works, slept good too! The area was nice as well, it was quite so it was good!

The beds were comfy

Staff were really lovely and helpful. Air-conditioning was strong in the rooms. Rooms were nicely decorated and maintained Hotel has a good location Breakfast was nice. You could order fresh pho, noodles, rice.

Rooms were maybe a bit small

The customer services at the front desk is , without exaggeration , exceptional. The staff notably Camie and the lady who handle our check-in , were incredibly friendly, polite, and professional. Their genuine warmth and impeccable, fluent English ( Camie) were a major highlight. In fact their helpfulness and sincerity were the primary reasons we chose to stay for all 3 nights. The location is perfect for tourist. Situated right in the heart of the city with excellent variety of dinning options. The biggest issue is the disproportion between price and comfort. The accommodation itself feels more akin to a simple, small inn or guesthouse which is not justify the premium price tag .A sincere thank you to Camie and the front desk team for making our stay pleasant through their remarkable service.

The front desk counter service team .