Xin Hotel Hangzhou Xixi Wetland-Free Airport Pickup

It is difficult to describe just how exceptional this experience was. I have stayed at many hotels around the world, including several excellent properties during this trip across China, so I do not say this lightly: Xin Hotel was in a different league when it came to the overall experience and personal attention. What made it special was not one particular thing, but the consistency of everything. The welcome, hospitality, attention to detail, beautiful rooms, massage, relaxation sessions, tea experiences and continuous support from the team were all outstanding. Nothing felt transactional; there was a genuine sense that the staff wanted us to enjoy every moment of our stay. The hotel even arranged a car for our local journeys and provided complimentary transportation, alongside many other thoughtful services that would be impossible to list individually. It felt less like simply staying at a hotel and more like being personally looked after throughout our time in Hangzhou. I arrived slightly uncertain about my choice of hotel, but I left amazed by the quality of the experience. The property is exceptional, but the people and management behind it are what make it truly memorable. I would recommend Xin Hotel without hesitation.

I tried to find something constructive to mention here, but I cannot. It is very rare for me to stay at a hotel and have nothing meaningful to criticise, especially after experiencing many different hotels during my travels. I was slightly hesitant when I originally made the booking, which makes the experience even more impressive. From arrival until departure, I honestly cannot think of a single negative point worth mentioning.

L’architecture, la décoration, la qualité des équipements et surtout le personnel. C’est un des meilleurs services hoteliers que j’ai jamais vu.

Tout était parfait. La seule suggestion que j’aurais à faire c’est d’offrir un peu plus de choix pour le buffet du petit-déjeuner.

早餐很精緻豐富, 酒店很用心安排一些住宿期間的活動: welcomed tea in Chinese style, 聽缽禪定, 製作香囊, 抄經...等等.

清潔需要是住客自行通知, check in 時要事先告知住客,

Het is een bijzonder mooi apart hotel

Het personeel is rommelig en onduidelijk wie wat doet Ontbijt Lobby etc is in zelfde locatie en er spreekt maar 1 persoon Engels. Wanneer deze niet aanwezig is dan wordt het lastig