Ritana Boutique Hotel & Spa

객실 지어진지 얼마 안된건지 깨끗하다 직원분들 어린데도 불구하고 싹싹하고 친절하고 애교도많고 너무 귀엽다 다들 주변에 맛집도 많고 호안끼엠 너무 중심가보다 살짝 떨어져있어서 조용하다

화장실 수압이 조금 약하다 콘센트 꼽는 곳이 너무 적음 ㅜㅜ

The staff and location are great. Customer service is exceptional.

Nothing.

Big thanks to the team for all your help. Special shout-out to Tracy and Mia. My stay was way smoother thanks to the team

The hotel was a bit far from the Old Quarter and the main sights. Still, it was easy enough to get there by walking (about 20-30 minutes) or by grabbing a motorbike taxi.

The room was very quiet and the room itself was clean.

Check-in process was very unpleasant. They didn't want to let us pay by card stating that they want to avoid the fee. We had to pay the fee by taking the cash out of atm. I don't think it's a good practice for a place that considers itself a 4 star hotel. After that, they asked whether we want to upgrade to another room for 2mln dong. We refused and then went to our room. We realised that the bathroom was dirty and showed them the picture when they asked whether everything was okay. They (the manager) told us that everything they use in the hotel is top quality (lol) and that it's not dirty. They told us that they can check whether they can change us to a different room tomorrow but made sure to tell us that it's going to be "same type, not better". We weren't looking to be upgraded lol it was just dirty. After that, we refused to change the room the next day, as it was too inconvenient for us to do it on the next day. A poor experience, especially from the experience expected for a hotel that says they have 4 stars.