Palette Torre Venezia Suites

The staff were really attentive and always willing to assist with the needs of the guests. Leny and Mona who mans the front desk always has a smile and energy despite the long hours. The initial room we book has issues with the toilet and bath, but we were immediately transferred to a different room.

Staff admitted that they still have things to improve on being they are just new in operations. I'd say the toilet needs to be focused on, on both rooms the toilet are both stained. The appliances are obviously nee however the tv can't be used as there's no remote. It would also be nice if room key card works on the elevator.

Location and the nice staff.

No breakfast is a turn off. Noisy on rooms along Timog. The rooms lack insulation from street noise and woke me up a few times due to loud cars/jeepneys and motorbikes noises.

The location was very good. The restaurant was very good. The service desk it was very attentive.

The air conditioning was not as powerful as I would hope. Minor cosmetic issues.

Nice size clean room.

I kept getting email from the hotel (at least 8 on my last count) instructing me to re-confirm on my already confirmed and paid booking with a threat that if I don't re-confirm and resubmit my credit card again, then the Hotel can release my booked room to another. I ignored the threats as i already had my confirmation booking and paid for it. The shower had no hot water in the morning and only had a lukewarm water the rest of the day. Shower water was running all over the comfort room area. Tiles from the CR was broken and retaining water.