An elegant Italian rip-off in an amazing and unique location on the coast. The stay was during off-season, so there were less tourists there. The hotel was also running one (the only?) restaurant downtown open that served cheap Italian food - spaghetti Bolognese (almost 20 Euro) and a tin of Coca-Cola for almost 5 Euro. Conveniently, the staff forgot to credit us for also staying in their hotel (-10%). I wonder how much profit they generate in high season!

The rooms (floor, toilette) were not clean. The cheap table cloth-like towels also were not well really clean. The beds were horrible and the mattrasses well worn down. The heating was working and we were glad that we did not have to put on the air conditioners. Getting the most out the travellars only works because the location of the adjacent terrrace is absolutely stunning.

Location. View. Centre court.

location and very nice staff at check in. we also liked the restaurant.

Housekeeping knocked before 9am, which was a bit early for still jet-lagged visitors.

Food was wonderful - breakfast delicious and terrace was spectacular

Well - lots of steps but that is everywhere there.

This is an exceptional hotel with a new modern room and bathroom. There is a terrace with view to die for.

Less stairs but if you want a great view you have to climb lol

location and the deck for breakfast. the fact that we were able to be upgraded for 4 of 5 nights

the room that we booked through booking.com was far less agreeable than expected. It did not meet expectations - very small, noisy. AT arrival we asked if there was the ability to upgrade and we were upgraded to a room with a view for 4 of the 5 nights. The difference in the two rooms was significant.

Breakfast terrace was beautiful. Nice breakfast croissants, ham, cheese, great coffee, etc. Easy to find, they seem to be one of the main hotel/restaurants of the village.

Lots of steps to carry luggage, but they indicated that. Window had no view, just the wall of the next building. Black mold on the bathroom wall. Otherwise the bed was nice. Could have been cleaner. This is a very small village, so not a lot of choice or competition and I imagine it's a difficult place to supply, etc. but even so it was somewhat overpriced.

location and typical

View and location are fantastic!

The staff seemed like they were bored with yet another tourist. Breakfast ok but not fantastic. room was ok but beds uncomfortable.

It's the location of this place that makes it. It has great balcony in the bar with a view that's hard to beat. Try the vernazza mule -pricey but nice.

The walk to the rooms are a bit of a hike especially if you have heavy luggage, and paying €15 for a veg soup/minestrone soup in the restaurant, I thought was a bit steep.

Excellent breakfast

The stairs

The location for the breakfast on an open terrace overlooking the sea is beautiful and one of the hotel's (only) attractions. Unfortunately, it was cool and windy, so we stayed only briefly and the staff already cleared my place even while I was at the buffet considering whether to take more.

We made one error in taking too much luggage from the car park - I knew we had to park outside town, but I assumed the "free shuttle" would take us to the hotel door - in fact it is about 300m away, so we struggled with bags through a Friday evening crowd to the hotel. Then learned that the room is about 100 steep steps up the slope in a different building from the reception. No help was offered with bags even though the receptionist led the way to the room. I felt the attitude was we were idiots to bring so much stuff so let us suffer. When we left, I asked for help but was told no-one was available so we did the same struggle back to the shuttle drop-off. Vernazza is beautiful and picturesque but too crowded now - we thought it would be quieter in late September, but this did not apply to Friday evening and noise from the square kept us awake until past 2.00am. The room was tiny with a strange layout, uncomfortable bed with hard pillows, no drinking water in the room (or available from the upper bar when asked), very narrow and ancient shower. The breakfast was miserable for a hotel charging €140-150 per night, a poor continental breakfast, some croissants and rolls, cold boiled eggs, cheap breakfast cereals, 2 types of sliced ham and orange juice & coffee. Consequently the picturesque quality of Vernazza did nothing to overcome the miserable experience of an overcrowded tourist trap with lousy service.

breakfast is very good

nice to have breakfast included. Good location . The restaurant is great

lots of stairs! Advise people staying there have small suitcases

location

steps

Great location, however a lot of steps to the room. Breakfast was great with an amazing view however the same every day.

No air-conditioning in room, room was very dark.

It was a very nice place and the view at breakfast location is amazing! Very friendly personnel

none

location was great! Loved the breakfast patio

steps…need staff to help

The best thing is the location close to the centre of Vernazza. The breakfast terrace is an absolute stand-out of our stay, situated high above the sea with beautiful sunshine and spectacular views each morning to start your day. There is another terrace that is accessible which is a peaceful spot ideal for enjoying an evening drink in the moonlight. The hotel bar and restaurant is in the main square and the food is excellent with 10% discount to residents. Vernazza itself is a wonderful seaside village which is bustling but never too busy and we felt had a lovely vibe, with beautiful sunsets across the bay.

Nothing not to like

Nice, clean rooms with an old world Italian flair! The included breakfast was great and staff very friendly and accommodating. Also the additional areas of seating overlooking the sea were very nice!

Rooms got a little warm during the evening.

Two of the rooms were hot and lacked air flow.

location, close to the seafront, was very good

112 steps to our room!!

It was the perfect location. The restaurant is phenomenal, particularly the anchovies and the pasta with pesto. Breakfast on the deck was good and the view stunning.

Honestly our only complaint was rain our last day but that is no one’s fault. The rooms are simple, as we expected, no AC or mini fridge.

The breakfast balcony was gorgeous!

Fantastic location two minutes from the water/pier, plus the setting for breakfast was stunning--overlooking the cliffs and ocean! They also had a sitting area overlooking the water where we watched the sunset.

The rooms were pretty hot & didn't cool down much at night. A better (rotating) fan would do a lot to help circulate the cool night air throughout the room. Bathroom could be cleaner/updated--some black stuff next to the shower. There were also a ton of bees in the outdoor breakfast area. Not sure if anything can be done about them, but they made breakfast very unpleasant despite the stunning views and great food/coffee.

unique

many stairs