Eden Star Saigon Hotel

Roof top bar Lobby area stunning Door staff very helpful

Step in bath to shower

Room and sheets are clean. Staff are attentive and friendly.

Fantastic staff, incredible breakfast

??

The rooms are far less appealing than they appear in the photos on the website.

I booked and fully paid for two rooms through Booking.com for my brothers. The payment was successfully deducted from my debit card, and the booking was confirmed. However, when my brothers arrived at the hotel, they were not allowed to check in because they could not present my physical debit card. This was unacceptable because the rooms had already been fully paid for in advance. I offered to verify the card by video call to prove that it was valid and belonged to me, but the hotel refused. As a result, I was forced to pay again just so my brothers could check in.