The Imperial Palace

Customer service

N/a

Breakfast was good. The location was great. Overall a good place to stay. Maybe the rates were high.

I went to the reception the night before to see if I could get a breakfast to go next morning. The receptionist told me that if I went the next morning to cafeteria around 6.45AM( they open at 7.00.AM) they can make me a parcel to go. I did go next morning and requested but the the person in charge in a very rude tone told me i had not pre-ordered so tough luck. I did not have time to argue so I left without the breakfast. ( not a big issue but could have been handled with courtesy and a little consideration)

Breakfast was excellent. very accommodating and service was very good.

Wifi in the room didn't seem very strong so had to come to reception which is not ideal if making private calls.

Rooms are very clean and nice

Property is under major renovation, hence majority of service are not provided