Best Western Stoke on Trent City Centre Hotel

This is a tired building, but in the process of being refurbished, which meant fresh paint smells.The room was very clean, even though with a bland boring decor. A newly refitted bathroom helped improve the impression. All staff were friendly and welcoming. A disappointment was that at 21h00 the restaurant was already closed. Breakfast was fine. The area around the hotel is kept clean (the outside still needs refurbishing) but suffers from the fact that this corner of Stoke on Trent is dull and boring

Breakfast buffet very good. Wasn`t happy that we had to pay £6.10 each to use the pool. Didn`t spot that anywhere in written info before we got there, or even in the hotel guide when we arrived.Never had to pay for use of facilities before as a resident.

The room was nice and clean.the lady on reception was polite and overall it was a nice stay.

The hotel was undergoing some work when we visited, new carpets and paint etc. which was nice to see, The hotel is big and has a good bit of character so it’s good that it’s being looked after so well. Our room was spotless and the bar / breakfast service offered everything we needed. Staff were great too, recommended.