We were very fortunate to have found this beautiful comfortable condo with exceptional view of the ocean and palm trees. Comfortable lanai furniture and table made it a pleasure to sit outside and watch the ocean, whales, boats and birds. The King size bed was very comfortable, and the large oversized shower was a great feature. Beautiful ocean views from the kitchen, dining room and living room. Very private and secure condo.

The unit was impeccably clean, had stunning views and was beautifully decorated. Would have given it 5 stars, however the response time of local folks was very slow. For example, only one beach towel was provided and for a party of two, we asked on day 1 for second beach towel. We were told by very responsive Portland-based customer service agent that they have contacted local team. Six days later, we never did get that second beach towel. The beach accessories were in mediocre shape and one beach umbrella was broken. No swimming pool gate code was provided and again had to wait for Portland-based customer service to find out. The guidelines said to put a parking pass in dash of car - turns out that is not needed. The entry to villas has a coded gate. No gate code was provided and luckily that day the front reception office person was there and she made a code for us (she is not always there so in case it happened on a day when she was not there, you would have no way of getting in). Overall, I would say - excellent place, but they need to get some tips on hosting better (for example, provide a little guest booklet with all relevant information (Gate code for pool, gate code for entry to complex, enough beach towel for all guests and updated beach paraphernalia). With better local attention to these details, this is a 5-star potential place.

We had an excellent stay at Kapalua Bay Villas. The condo is well-appointed, with a beautiful kitchen and wonderful large bathroom—I already miss the room-sized shower! The view from the Lanai is superb, with a magnificent view of the ocean and sunsets. The condo's location, near beaches, parks, stores, and restaurants, is also excellent. There's also a lovely beach at the base of the Villas that we didn't discover until our last day! My only minor issue was that the condo is in a gated community and we were not given the code to the electronic gate. We were very lucky that a worker was staying late in the office the night we arrived, otherwise we wouldn't have been able to get to our condo. Once inside, I called Vrbo and eventually got a call back with the code. I'd advise everyone to make sure you get the gate code BEFORE you arrive! The Kapalua Villas are superb. I definitely would return here in the future, and I highly recommend the Villas to anyone looking for a beautiful place to stay with an ocean view in a great location.

Electronic front door lock unlocked to get us in the first night but didn’t work the next seven nights. Called the emergency service no one answered and the voicemail was full. We had to leave the back screen door unlocked so we could get in and out of our condo. Gate code didn’t work the last night we were there so we had to park on the street luckily the car didn’t get towed. Vacasa never emailed us back with any kind of compensation or explanation