Hilton Garden Inn Toronto-Oakville

Towels were good. Comfortable room. Big lifts for large luggage and guests.

Bathroom needs updating. Shower faucet was loose and difficult to use to get to correcttemperature, shower curtain was too long and you stood on it. No rubber mat for safety.

Big rooms and very efficient housekeeping staff.

Had an issue at check in regarding the security charges for extras. I paid my room tariff totally in cash including extras but while checking out i was not refunded the cash for extras because they said that they don’t collect security for extras through cash but only through card and i know my card didn’t work and in their system also they failed to prove that they charged my card but still i was not refunded. Later on their manager came and promised that he would look into the matter and ensure that my money is refunded back but now it’s been almost a month and I haven’t received any refund yet .

Super friendly staff and super clean

Everything was just perfect

Location with convenient highway accessibility to accommodate my needs.

Room did not smell fresh. Bathroom has no working vent fan. Shower leaver cheap/flimsy not easy to use. Refrigerator door did not close property which did not allow storage of food. Iron Board broken and prevented ironing clothing. Room carpeting old and falling apart around plastic trim. Breakfast should be included with room rate. The breakfast I purchased was not worth the money.