Not clean enough, we had a very rusted sink .Noisy heater couldn’t rest well

Slide

Checked in early in the morning And would have liked a later checkout than 12

Excellent Fun Hotel

Pool and quit room

The staff were ok.

The carpets were filthy. Looked like they've been there for years.

The price. The restaurant and it was clean.

Pool area needs an upgrade with flooring and paint.

hot tub comfy beds mini fridge

our bathrrom, there was pee on the floor and the bottom of the toilet.

Leaving.

Cockroachs in the pool and super rude, dissmissive pool staff. The pool lady told our family, after niece pointed out a cockroach, "that bugs are everywhere and that was life." There were other kids in the pool having swimming lessons, so my neice and I tried to fish out the bugs from the water using a cup she found on the side of the pool. The pool lady asked my neice to leave because she had a cotton shirt over her bathing suite. This same lady did not explain why her cotton shirt was not allowed. I was wearing a cotton shirt as well. The pool lady went up to my neice, ignoring my neice's personal space, and checked her shirt tag without asking! My neice was visibly upset and embarrassed. We all left the pool and called the front desk. The front desk person told me to come see them. I did, and nothing happened. Literally. I stood there for a while. Eventually, a lady with a cool accent said someone would get back to us. Nothing has happened. It's May now!

The poor and the staff were very nice

nothing, it was fine 

Hallways and rooms smelt like cigarettes smoke, pool stairs and walkways were rusty and degraded, hottub was murky. Place all around needs a renovation badly.

Kids liked the pool.

Room was ok but bathroom was cramped, door didn't shut properly and it was dark. Pool was small, way too small for the amount of people, hot tub and small pool had cloudy pieces of paint from the pool flaking into the water that just made it feel dirty. It's in need of some serious TLC. The paint is chipping off into the water, you can see the dust and dirt that's settled on the outside of the waterslide. The pictures show the pool as a young 20 year old in their youth when in reality it's more like a chain-smoking 50 year old. Didn't even try breakfast because we had such a bad experience with dinner the night before. Understaffed so they were completely overwhelmed. Restaurant was so slow and my food came out cold and had clearly been sitting under a heat lamp for a while. The hotel was loud, you could everything from everywhere. Area was sketchy. I honestly can't believe i spent $200 for one night at this place.

Pool

Bedbugs

it was excellent pool room and breakfast

nil

great location and pool

house keepers opening the door early in the morning without knocking

my family and I went on a staycation and based our decision to stay at Seven Oaks because of the pool- which our kids loved.

we stayed at this hotel from February 18-20 and on the 20th we woke up to blood on the sheets, and multiple bites on our ankles and legs. upon reaching out to staff over the phone, we were met with extreme unprofessionalism, not even a word of apology, the man wouldn’t indicate his name and seemed very bothered I even called to let him know of the issue.

The pool was incredible for family with children. the staff were all very friendly and the food at the restaurant was good.

Air conditioning was not working, the room was incredibly hot to the point where adults were unable to sleep and a chocolate bar we bought in the morning melted and my cream makeup started to melt. Even with heat off and fans it took over a day for room to cool down.

The 200.00 damage deposit, is out of question for normal people, have to wait 3 to 5 business days to be removed, not good ,and said will pay with debit card at checkout, all done on credit ahead of time not ,customer should have there options

love the pool area

the rooms were unbearably hot with no way to cool them down unless you wanted to sleep with your door open!

Firstly, we arrived to our room which looked nothing like the photos posted, it was out dated and old. After days of driving we were looking forward to the pool and hot tub, which was closed. Our room was right by the train, and yes, the horn worked! The outlets in the room were iffy so it didn't charge your phone half the time. The ice machine was broken. There wasn't enough towels in the room. And when we went down to complain, a woman infront of us who beat us to it, got charged for a room she didn't stay in! Which to our shock, the "manager" didn't bat and eye and charged her almost double for a room she didn't book, returning a "too bad" attitude. Completely disgusting customer service.

The pool

Didn't tell the whole price of hotel