I liked the historical aspect of the building, and the breakfast included was nice.

The rooms were disgustingly dirty. None of the mirrors were ever wiped down, the bathrooms were very dirty and there was pubic hairs in between the plastic cups that were stacked in the bathroom. The floor was never swept properly, or at all behind or around the beds. There were only 2 towels total in the family King Suite room for 4. There was 1 pair of slippers, but 2 bath robes. Not a huge deal, but a sign of management not doing proper quality control and training of the staff. Outside of the room in the hall the housekeeping closet didn't even have a closing door so anyone could access it, and was left wide open. The maintenance room where all of the Internet and electrical stuff is, etc's door was wide open where any kid or anyone could go cause trouble, or get hurt. When I mentioned the room's condition to the staff at checkout, she then told me they had several complaints, and couldn't even offer a discount, but told me that they would tell housekeeping. I'm very disappointed in the management, and staff of this wonderful historical hotel.

Location

It was very disappointing. The room I booked based on the photos was very spacious, but what I got was a much smaller, cramped space. When I asked about it, the staff simply said the advertised rooms were sold out, offering no compensation. Avoid this hotel if you value honesty and accurate representation.

Location

Room I was given was by the elevator and noisy

The location is in a very shady part of the city, which was unknown to me. Within 2 minutes of parking there was already someone looking in the box of my truck. Luckily I went and checked on my vehicle late at night, and foiled my truck from being stolen. There were multiple lookouts waiving flashlights, they attempted to box me in, in the parking lot. Was forced to engage 4x4 ramp backwards over a parking barrier and move my truck to a safe location.

Breakfast is very good.

Informed that facility was newly renovated, and has a central location.

No secure parking, and bar/nightclub used all of the hotel parking in evening I arrived. Very busy location with lots of bar/nightclub patrons, and numerous homeless people mixing with everyone. Very noisy, even in reception area. It was not possible to leave my vehicle on the street: pickup and boat trailer without having it scavenged. Cancelled reservation I had made online 45 minutes earlier, then called and emailed daily until finally able to have deposit and hotel charges reversed.

Worst service ever: After a dreadful night almost without sleep the hotel informed me via booking.com, that the complete payment would be refunded. Several months, mails (to booking.com and to the hotel) and calls (with booking.com) later, the money still has not arrived. Unbelievable! What had happened: During my stay there was a power outage that lasted from late evening until the following morning, so that my daughter and I could not use the light, the bath, any electronic devices. There was no wifi and no breakfast. Also the air conditioning did not work. In all: Dreadful night, no service at all, but full payment, even though a full refund was promised.

Breakfast and the style of the hotel and convenient location also really nice staff helpful and kind

Room was small and I could hear the elevator through the wall