Location, great room size

It's just so expensive to stay at the Fairmont

Mandy at the front desk got us a room at 930 in the morning. we did pay extra but it was harbor view and soo worth it. all staff is friendly and very accommodating

everything is expensive, but it is what it is!

The hotel was in a Great location, ideal for the cruise port as well as looking around Vancouver. The beds super comfy. Accommodating staff arranged to take our cases to the cruise terminal for us. Would definitely stay there again and would recommend this hotel to others.

The staff went above and beyond when they learned my suitcase was lost. Gave me a toothbrush, toothpaste and then let me know when the airline brought my suitcase to the hotel, made sure it was in my room waiting for me. The staff made this hotel phenomenal.

The elevator I got into wasn’t working properly, so I got to see the hallways of floors 14, 11, 9, back up to 14…the 6 wasn’t working on the keypad. I finally figured it out…..

The breakfast was buffet or entrées, your choice! We chose buffet, and food was delicious! Cold foods, hot foods, and fruits and salads, were all good!

Nothing!

Great location. Really nice hotel and staff. Bar was fun.

Nothing

location is great the bar was perfect and the staff in there were nice

it’s too expensive for what you get. the facility is tired and the door man told me to walk down to the train station to hail a cab when I asked him for a cab.

view is great, and location is convinent

the room is not clean, and mold in the bathroom, deco is very old

Staff was friendly and did their best.

Where to start - The pool is ok, but not great. My kid is all about the pool. - The hot tub was a disaster. It's old-school chlorine, in a poorly ventilated room. The lighting is, I think, fluorescent. Either way, it's miserable. - One of the showers in the changing room didn't work. - The steam room was both moldy and not even close to hot enough. The restaurant was iffy. They nailed both of the pasta dishes, but that's a low bar. The steak tartar was excellent. The actual steaks were mediocre.

fantastic location easy walk to Gastown and Downtown. Quick Uber to West End and Commercial drive. very comfortable and quiet. Allowed use of amenities hot tub heated pool and showers and had a room ready for early check in as we arrived at 5 am

some reception staff were curt and did not have a customer oriented approach

front desk staff refused booking.com booking.

Location was great, close to restaurants and the waterfront. Beds were extremely comfortable.

Bathtub had a musty smell. Drains need to be cleaned. Arc restaurant has high-priced mediocre meals.

people at the front desk should be friendly