* Visite guidée sur l'histoire du Château ; * Visite du Vieux Québec ; * Un Service Impeccable digne d'un Vrai Palace ; * Une expérience culinaire inoubliable.

Toutefois, je tiens à soulever un point concernant la cabine de douche de ma chambre, qui semblait manquer d'étanchéité. Cette situation a entraîné une fuite d'eau sur le sol après chaque utilisation.

Everything,

Beautiful property overlooking Quebec City. All shopping and restaurants within walking distance.

Coisas que eu não quero falar porque eu não sei

O caça palavras

emplacement，bâtiment

Dear hotel management team I arrived at your hotel at midnight on the day of my reservation and felt the need to lodge a complaint regarding the issues I encountered during my stay. It was close to midnight on the day we arrived at the hotel. A middle-aged male receptionist at the hotel front desk said: Add 20 Canadian dollars per day to upgrade to a double bed. We initially refused. After checking in, I went to the assigned room 6124 and found that there was a significant difference between this room and the room I booked in BOOKING. The room was small and there was almost no space for a larger suitcase. The area was not 18 square meters at all, and the bed It should be no more than 1.3 meters to 1.5 meters small. The actual situation is far different from the description and pictures on the website. We had no choice but to go downstairs and talk to the front desk about upgrading. He took the opportunity to say that we could upgrade to a city view room by adding CAD 60 per day. Since it was already too late and we were very tired from the trip, we were afraid that the room arrangement would not be ideal again. I agreed to add $60 Canadian dollars to upgrade every day. I thought I would feel relieved this time, but the upgraded room did not meet my expectations for accommodation, and I found that the extra fee paid did not bring about a corresponding improvement. There was no other way, it was already early in the morning, so the two girls had no choice but to stay. What surprised us even more was that the daily upgrade fee of CAD 60 also had taxes and fees. This was not informed by the front desk when we checked in. I think he deliberately concealed it, and gave us the impression that the CAD 60 was a daily upgrade fee. Full cost of upgrade. Later, I gradually discovered that the daily increase of 70+ Canadian dollars including tax did not match the room price corresponding to the website. This price should not be like this. This makes me very disappointed.

Toda a arquitetura e mística do edifício

O facto que não ter pequeno almoço a preço razoável.

Everything!

Nothing!

The most wonderful hotel can not say anything negative

The Christmas trees in the foyer were so beautiful and felt very inviting.

The floral scent when we entered the front door was extremely overwhelming. I thought it may be perfume from the guests, but it was very strong and disturbing throughout the hotel. For someone who has asthma and severe allergies, it was quite bothersome.

Breakfast buffet was very good. Food and service was done well.

Les activitées incluse

Les spas et les sauna obligatoire non mixte et dans les vestiaires

L'accueil, la vue.

La chambre, elle est trop petite et mal aménagée pour l'image de l'hôtel.

Vue

Tolles Gebäude tolle Lage

Touristen Trubel im Hotel Freundlichkeit des Personals (Empfang/Porter/Seating in Restaurants/ValParking) indiskutabel An der Rezeption hingegen sehr freundlich

Le service et l’emplacement

Localização

Preço e o lobby é muito pequeno para o padrão do hotel

Location, ambience and history

Spa is outdated and has no sauna or steam room that couples can use

Better hours and supper menu at the downstairs restaurant . Not much for options at the hotel for supper

The doors on the bathroom were awful. We kept squeezing our fingers in them.

View of the St. Lawrence River. The personal notes at the beginning and end of our stay as well as the treats.

No answer

Breakfast was amazing!

Nothing

History, atmosphere

Running out of toilet paper.

L'intérieur du château est fabuleux, la chambre très agréable, on n'a pas été réveillé par les mouvements de voisins (rare dans un hôtel), le petit-déjeuner délicieux avec vue sur le Saint Laurent, le personnel à l'écoute et très agréable. Hôtel à la hauteur de sa réputation.

Château historique donc beaucoup de monde au rez-de-chaussée, il est parfois difficile d'y déambuler.

Location and elegance and pool

My AC leaked and got carpet wet. Room torn apart when I returned from pool

Everything

It was perfect

I liked that we have the impression that we make a time travel back in time, with all the old architectural stuff and that the hotel is located in the heart of the city.

Our room was a nice size. My husband truly enjoyed the shower head. We enjoyed the daily housecleaning. We like Starbucks being on your property. We like that you offer a free guided tour of the city.

My husband went for the ice and the machine was broken. I immediately called services and they had no idea of it being broken and told us another place to go on our floor. Personally, I thought a nice gesture would have been to kindly bring us a bucket of ice.