cleanliness, bathroom products, room was ok

room was not well isolated from outside noise. at night you could hear all the cars passing on a (busy) road and every other client opening/closing their car and room doors. the staff did suggest using a “white noise” machine but that didn’t help. also Wifi wasn’t as fast as advertised

Toiletries

Request during booking was not considered in accepting my booking. Results in a long agonizing delay in check in at night for more than 1 hours.

I like this place... Not too far from campus or University Ave, and the beds were comfy. They had a good entertainment system, and the staff were friendly and helpful.

You can tell it's a remodeled old building... the sealing around the doors and windows is poor... you can see the light and feel the air through the gaps. Also, if you're on the bottom floor, you get to hear the floor creaks of the room above you. And the walls are very thin, so conversations are easy to overhear. Thankfully, people were hushhush so that wasn't too much of an issue.

Eco-consciousness.

Very noisy heater that didn't work well. TV extremely difficult to navigate, and no selection of news unless specially installed. High charge for "security deposit" which I cannot afford, plus it was given once originally and then added to on the last day unexpectedly. Not fair business practice.

although the hotel is stated as pet-friendly, but their tolerance of pet marks is very limited and strict, compared to other pet-friendly hotels. They easily charge you extra fine (or deposit + ban the guest for future stay) due to any pet-caused outcome. That's not fair and way beyond an attitude as a pet-friendly hotel. I would suggest guests who travel with their pets avoid this hotel and Kasa group.

Great, freshly remodelled property with self-checkin, and well designed rooms. I loved the fast wifi, Nespresso coffee and fancy bath products.

brand new room, super clean

Location

No blowdryer in room

I was put in a room without a desk. The staff noticed and offered us switching to another room on the next day. That's very thoughtful. I really appreciated that.

My partner had to have stomach surgery at Stanford hospital this was one of the good ones not only did they give us a early check in but when my partner got out of surgery and came back she couldn’t make it up the stairs the owner had no problem giving us a downstairs room as he had one vacant he even helped me get her into the room thank you for the kind hospitality

Not a big issue for most but if your a gamer like myself The Wi-Fi was tricky and couldn’t hook up my ps5 like I normally do with other Wi-Fi but like I said no big issue my phone was able to use Wi-Fi 😊