The Westin Palo Alto

The staff was exceptionally friendly. The food was good. The room was great with a super comfortable bed. The WIFI worked great.

It is easy to miss the check in driveway and then you have to loop all the way around the neighborhood to get back.

All went well.

All was great.

Loved the location - close to Stanford and to downtown.

Nothing .

Room - very noisy in hallways at night Breakfast - good Room - clean, well kept. Took a while for air cond. to get going

Eddie (?) at front desk forget about my special order of birthday champagne bottles for the room. He checked the notes to find out that I ordered it well in advance. I was very upset. He was very apologetic. Your office staff did a huge save by writing a personal note of apologies to my wife for ruining our entrance into your room. A special note goes a long way...most people don't need money compensation. The other two staff members at front desk (one tall/thin white youngster) (the other a short black youngster) were outstanding in service and all interactions with us. Hispanic lady at bar for breakfast time was rude.