Homewood Suites by Hilton Toronto Airport Corporate Centre

Customer service

location

Lovely atmosphere, staff are great. Bed was very comfortable and room was quiet at night every night and we was near the lifts! Nice pool. Quick walk to some restaurants .

Breakfast. It was more of a continental breakfast but with omlett egg no fried or boiled alternative and either chicken which I didn't like.. or bacon but depends on the day. Coffee wasn't nice. 15 mins ride into the city but traffic into the city was very busy so took 30 mins

Good location clean and great staff

N/a

Airport shuttle was excellent. Arrival and departure touch points with the reception team were very good, Smile, engaged and hospitable, well done!!

Breakfast is a general "bunfight", (no control of the buffet or seating area) Hours of operation for breakfast need review finishing at 09:00 Monday to Friday unacceptable. Your an Airport Hotel you have guests in and out 24 hours a day, make it fair!! To this point, I met two guests in the lift after I had finished my breakfast (09:12) their arms were full with food items they had rescued from the buffet, one man said to me it was for his family they were still sleeping and they didn't expect breakfast to finish at 09:00 Housekeeping issues with the kitchenette items left in the dishwasher were not clean and one piece of cutlery was rusty indicating to me it hand been there for a while. The toaster was full of crumbs at the base, indicating it had not been cleaned recently. The kitchenette waste(rubbish) is not set for use, the bag has been hanged over the side of the bin, so you need to open the bag in order to use.