Room was upgraded upon check in, receptionist was very polite and informative. Room was spacious and clean, couldn’t ask for more!

It was near my work and had underground parking, which gave us safety. The unit is presentable and complete. The curtain cuts the lights perfectly, and the shower is amazing. Have a full kitchen and a convenience store nearby. the cafeteria was nice with tasty food.

the bed was made with a torn fitted. The bathroom vent was dusty. In the freezer, the ice fell in the middle of the night, making strong noise, and the Nespresso machine, water tank was yellow inside.

Extremely clean. Nice to have a full kitchen for multiple night stay. Staff were extremely friendly, particularly Rav and her colleagues at the front desk. Pet friendly. Underground parking. Very quiet facility overall even though it is close to traffic, train tracks and fire station. Grassy area available in front of hotel for pets. Lots of plugs throughout the room that are easy to access, which is helpful for multiple devices. Good water pressure in the shower. Short drive to multiple City parks. Relatively easy access to highways and major roads

Surprised that parking was not included in the room rate. Surrounding neighbourhood has many homeless people, which is sad and not the hotel's fault. Disappointed that this hotel charges a pet cleaning fee. One would expect that the room is thoroughly cleaned regardless of pets being there and our pet does not shed.

The room was perfect for 2 couples. it was nice to have the kitchenette and separate bedrooms.

Excellent

Nothing

It was comfortable and clean! Breakfast was exceptional with many options and met dietary requirements.

Not applicable

room was as advertised, very comfortable. Underground parking was easily accessed and worked well as it was snowy weather. Breakfast exceeded expectations. Location was excellent for our needs in downtown London.

friendly staff and clean and large room

Everyone was very friendly and helpful

The bed was not that comfortable, could have used a nice pillow top mattress

All was good. The only thing I could have used was a broom and mop to sweep up and was the floor during our stay as the weather was so wet and my large dog tracked in a lot of dirt. plus with the warmer weather, he was shedding A lot of his winter fur, as he is a winter dog.

The only downside was that there were no sizers to cut open packages, no can opener and no large or small sharp knives for cutting veggies, etc.

everything was perfect about our stay. room was huge with great prices.

the rooms, location

Spacious, clean, friendly staff

great location and friendly, helpful staff. pet friendly

Room was spacious and clean

Breakfast was nothing to be excited about. Parking was fine Lots of construction around the hotel

The suite was very spacious.

because of the location of the hotel we were advised to park underground to avoid a break in, I was grateful but was not told there was an additional charge for parking. There are also other charges to my Visa I did not authorize. I will be calling the hotel to inquire about these charges. There were also police in the lobby escorting a homeless man out who had been getting himself breakfast. I do not want to eat food from a self serve area after dirty hands possibly touched everything.