Red Roof Inn Rockford East - Casino District

I should not have needed to check in other than get the key and give them my car information for a parking permit. However they have a Kiosk now that is a video cam to a foreign country and you have to deal with that to get your key to your room. the person checking you in from probably an asian country does not have a layout of the facility you are checking into so can not help you find your room. I had my hip replaced 4 weeks ago and cannot not do stairs. I held my cane up to the camera and she did not understand what that meant. It took about 40 minutes to finally get into the room that worked. very exasperating. the person in front of me had no issues and still could not negotiate the issues with the kiosk.

There was no breakfast, but there was a Burger KIng and Starbucks within walking distance where I could get a quick bite to eat.

Everything was fine. No improvements needed.

No issue when I arrived . Clean parking lot and office .

The doors to the rooms could be be secured was loose even after shutting the door and locking it.

Poor customer service

Wasn’t well kept